Last updated: 01/10/2025

At Topline Care Services, we are committed to providing high-quality recruitment services. If you are unhappy with any aspect of our service, we encourage you to raise a complaint so we can address it promptly.

Who Can Complain

Clients, candidates, staff, or members of the public who have received or interacted with our services.

How to Make a Complaint

Email:info@toplinecares.co.uk

Telephone:020 8914 7950

Please include your name, contact details, and a clear descriptionof the issue.

How We Handle Complaints

We will acknowledge your complaint within 2 working days.

We aim to investigate and resolvethe issue within 10 working days.

We may contact you for additional information if needed.

We will inform you of the outcomeand any actions taken.

Escalation

If you are not satisfied with the response, you can request that your complaint be reviewed by our senior management.

For regulatory concerns, you may contact the Care Quality Commission (CQC)via www.cqc.org.uk.

Commitment to Improvement

All complaints are recorded and reviewed to improve services and ensure compliancewith UK law and CQC standards.

📞 Contact Us:

Telephone:020 8914 7950

Email: info@toplinecares.co.uk