Last updated: 01/10/2025
At Topline Care Services, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal data when you use our website or services.
Data Controller
Topline Care Services is the data controller.
- Company Registration No:12412270
- CQC Provider ID:1-16567261191
- Telephone:020 8914 7950
- Email:info@toplinecares.co.uk
Information We Collect
We may collect the following personal data:
- Candidates:Name, contact details, CV, right-to-work documents, DBS check information, references, qualifications, and employment history.
- Clients / Employers:Name, contact details, company information, job requirements, and feedback.
- Website Visitors:IP address, browser type, pages visited, and enquiries submitted via contact forms.
How We Use Your Data
We process your personal data to:
- Provide recruitment services, including connecting candidates with care providers.
- Comply with regulatory obligations (e.g., CQC, right-to-work, DBS checks).
- Communicate with clients and candidates regarding vacancies, placements, or enquiries.
- Improve our website and services.
Legal Basis for Processing
We process your data based on one or more of the following lawful bases:
- Consent– where you have explicitly agreed.
- Contractual necessity– to provide services you requested.
- Legal obligation– to comply with employment, health, or safety regulations.
- Legitimate interests– for business purposes such as managing placements and improving services.
Data Sharing
We may share your data with:
- Care providers, employers, and NHS organisations for recruitment purposes.
- Regulatory bodies, such as the CQC, for compliance checks.
- IT and service providers who support our business operations.
We do not sell your personal data to third parties.
Data Retention
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Retention periods may vary depending on the type of data.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request erasure of your data (“right to be forgotten”).
- Restrict or object to processing.
- Data portability.
To exercise these rights, contact us at info@toplinecares.co.uk.
Security
We implement appropriate technical and organisational measures to protect personal data from unauthorized access, loss, or disclosure.
Cookies
Our website may use cookies to improve functionality and user experience. Cookies do not store personally identifiable information.
Changes to this Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.
Contact
For questions regarding this Privacy Policy or your personal data:
📞 020 8914 7950
✉️ info@toplinecares.co.uk